Last updated: 9 August 2025
All orders are subject to product availability.
If an item in your order is unavailable, we will ship the available part of your order and send the remaining items as soon as they become available.
1. Shipping and delivery
- Orders are shipped from Belgium using trusted carriers (Bpost, DPD, or equivalent).
- Delivery time depends on your location and will be indicated at checkout.
- Your order may arrive in separate shipments depending on stock availability and packaging needs.
- Shipping costs are non-refundable and are calculated based on the destination and total order weight.
2. Customs, taxes, and duties
You are responsible for any customs duties, VAT, or import taxes applicable to your order in your country of residence.
3. Order tracking
Once your package has been shipped, you will receive an email confirmation including your tracking number and link to follow the shipment.
4. Damaged or missing items
If your order arrives damaged or incomplete, please contact us within 5 days of receipt at [your email address] with your order number and photos of the issue.
We will review your case and provide a suitable solution (replacement or store credit).
5. Delivery errors
If the address provided is incomplete or incorrect, we cannot be held responsible for failed deliveries.
Please double-check your shipping information before completing your order.